Q: What does Terra Track do?
A: Terra Track simplifies international shipping. We provide technology and expertise to automate customs documentation, optimize duty and tax costs, and ensure your shipments comply with global trade regulations, ensuring smooth and cost-effective cross-border delivery.

Q: Who do you work with?
A: We partner with businesses of all sizes, from e-commerce stores and growing brands to established enterprises, that ship goods across international borders. Our services are tailored for anyone looking to reduce shipping costs, avoid delays, and navigate complex customs rules.

Q: How are you different from my current carrier (like FedEx, UPS, DHL)?
A: While carriers physically move your package, they often act as a “one-size-fits-all” solution for customs. Terra Track acts as your dedicated compliance expert before the carrier gets involved. We focus on strategic duty minimization and flawless document preparation to ensure your carrier’s process is fast and free of unexpected fees or holds.

Services & Technology

Q: How does your document automation work?
A: Our secure platform integrates with your order management system or allows for manual entry. Using your product data, we automatically generate all required customs documents (commercial invoices, certificates of origin, etc.) that are precisely formatted for the destination country, drastically reducing errors.

Q: What is duty optimization?
A: Duty optimization is the strategic process of legally reducing the import taxes you pay. Our experts ensure your products are classified under the correct tariff codes, identify applicable Free Trade Agreements (like USMCA), and advise on programs that can lower your total landed cost.

Q: Do you handle customs clearance?
A: Yes. Our team includes licensed customs brokers who act as your official representative to customs authorities, filing entries, facilitating communication, and resolving any issues to ensure your goods clear customs efficiently.

Q: What modes of shipping do you support?
A: We support all modes of international shipping, including air freight, ocean freight, and land freight (crossing borders by truck).

Getting Started & Pricing

Q: How do I get started with Terra Track?
A: Getting started is simple. After an initial consultation to understand your needs, we’ll onboard your product catalog to ensure correct classification. From there, you can begin generating documents and shipping with confidence.

Q: How much does your service cost?
A: Our pricing is transparent and tailored to your shipping volume and needs. It typically includes a platform fee for document automation and a brokerage fee per customs entry. Contact us for a custom quote, and we’ll show you how our duty savings often offset our fees.

Q: Can you save me money even after paying your fees?
A: Absolutely. In most cases, the duty savings we find through optimization and the cost of avoiding delays and storage fees far exceed our service fees. We provide a clear cost-benefit analysis before you commit.

Compliance & Security

Q: What if my shipment gets held by customs?
A: Our team of experts will manage the entire process. We will communicate directly with customs authorities to understand the issue, provide any required additional documentation, and work diligently to get your shipment released as quickly as possible.

Q: How do you stay updated on changing trade regulations?
A: Our dedicated compliance team continuously monitors changes in global trade laws, tariff rates, and treaty agreements. Our software platform is updated in real-time to reflect these changes, ensuring your documents are always compliant.

Q: Is my data secure with you?
A: Yes. Data security is our top priority. We use enterprise-grade encryption for all data in transit and at rest. Your sensitive commercial information is never shared with unauthorized parties.